06/23/2025 |
Frequently Asked Questions
Your fridge isn’t cooling your stuff, that’s so… not cool! Fridges! Warm beverages and empty fridges: Don’t do it! “My refrigerator isn’t working.” 9 times out of 10 this message comes in when someone arrives with a bunch of food, especially WARM/HOT beverages and loads up the refrigerator. Not only will it take a REALLY long time, like overnight or longer, it will likely cause the fridge to condensate inside...
06/23/2025 |
Maintenance
How to fix a jammed garbage disposal? A yucky stew in the sink, or a backed up dishwasher, not cool. But you can fix it yourself in most cases. If your disposal is clogged and you have a dishwasher, do not run the dishwasher. The dishwasher drains through the sink plumbing (this is true in all houses), and if you run it with a clogged sink, you will get water backing...
04/1/2025 |
Maintenance
How do I lock the storm secure doors with multipoint locks? “The balcony door won’t lock, its broken, please fix it.” Happy to help! 9 out of 10 times the door and its locking mechanism are NOT broken but they can be confusing if you have never used one (or never used a “French” type door–which work the same way. Read on, or watch the video for an example. Many...
03/31/2025 |
Billing & Accounts
How long does a refund take? 5-7 Business days, potentially longer depending on your bank. If for some reason we need to issue a refund of something to your card, here’s what will happen. You will receive an email confirmation almost immediately. Our bank and merchant processor will handle the refund, usually within 24 hours. YOUR bank then has to actually give it to you, which can take as long...
01/18/2025 |
TV & Internet
How Do I send Use Airplay, Cast, or X with your Roku TVs? Aka How to Show a Video stream on our Roku-based Smart TVs from your devices? We have nice Roku-Based Smart TVs. One of the cool features of these, besides being able to login to almost any of your own services during your stay, is that, in a pinch, you can almost always show something from your device...
12/19/2024 |
Maintenance
Mice, Rats, Beach Homes… and the Alabama Beach Mouse Unlike the occasional unwelcome insect (like the South’s state bird, the cockroach, or little black ants), which are pretty much unavoidable on occasion despite best efforts and practices, you should never see mice or other rodents inside beach homes, or any evidence of them! We ask that you report any such sightings to us ASAP (along with any pictures, which can...
12/19/2024 |
Maintenance
Unexpected ‘Visitors’: Pest Control and Pests During Your Stay All Our Homes have Regular Professional Preventative Pest Control No one loves finding a bug! That’s why we have quarterly pest control treatments done by a third-party professional pest control company. We try our best to schedule these appointments in between guests but sometimes due to circumstances outside of our control, they will be present during your stay. We do not...
04/26/2024 |
Beach Access
Gulf & Golf at the Plantation Beach Access and Select Amenities Gulf & Golf at the Plantation is a wonderful, beachfront, 2x5BR duplex (H413 A & B). Located in a fully stand alone duplex building, GG is beachfront, with nothing between you and the gulf but sand and dunes! NOTE, however, that those dunes are important, and protected, so to get TO the beach, you use a very handy, and...
04/26/2024 |
Beach Access
Where is the beach, and community pool and dock, from On Golden Pond 3 and 5? Staying at one of our great, super affordable, lagoon-side homes? On Golden Pond 3, the nice 2×3 bedroom duplex, or maybe the lagoonfront On Golden Pond 5? Awesome! More awesome-r? There’s lots of great stuff in the community! What stuff? Community Pool! Community Fishing Pier/Dock! Even a little community lagoonfront beach. More? Yep. Easy...
04/26/2024 |
Beach Access
Where is Shells’ Beach Access? Beach Access for Shells is ACROSS THE STREET at Wits End (1433 West Beach) Wits End is the big blue duplex to the right, across West Beach, when facing West Beach Blvd (the Gulf) from Shells The permanent easement for the EXCLUSIVE use of Shells guests is: Located on the EAST (left) side of 1433 West Beach (Wits End). East as 1, 2, 3. 🙂...
