What is the cancellation policy? Can we cancel and get a refund? All about cancellations!
Our cancellation policy generally follows that of our third-party local management companies and does not provide refunds for unforeseen developments such as illnesses, mandatory hurricane evacuations and similar events that can affect your trip. We strongly suggest that you purchase travel insurance.
NO REFUNDS are issued for cancellations or early departure due to inclement weather or personal circumstances or for any other reason. This includes, but is not limited to, beach closures, hurricane closures, loss of job, or the family pet passing away. Many of these are, however, covered by travel insurance.
Our cancellation policy is strict on our big homes and we do not provide for cancellations. This is because most of them rent 6 months, and more commonly, more than one year out.
People who want a big place plan way ahead and aren’t so much last minute shoppers so it becomes significantly harder, if not impossible, to re-let them in a shorter time frame, and certainly not at normal rates.
We strongly suggest trip insurance if you have any reason to believe you will have to cancel. Some people opt to self-insure by basically never getting insurance and knowing they have to use that savings toward a big expense if it ever happens.
All moneys remain due and payable if you cancel a trip. However, we will try to help, and if you cancel, and we are able to re-rent the home, we will work with you to reschedule. If you have an issue, definitely reach out as early as possible so we are aware and may be able to assist. And, of course… travel insurance… but you have to get it BEFORE whatever might happen to scuttle the trip actually happens (otherwise they won’t pay for it). See our travel insurance link for more info.
Travel Protection Insurance (“Trip Insurance”) may be a good option
Most third-party trip insurance agencies will allow you to add trip insurance to a trip up to your last payment, though those policies are up to the individual agencies. They cover a wide range of issues, so be sure that whatever you main concern is that it is in fact covered. Most will not allow cancellation for any ol’ reason, and you will need to meet their criteria for death, injury, weather, but they can protect you against loss if they are a god fit for your group.
We do offer travel insurance too, through a third party provider. Check it out. You may find it helpful. You are of course welcome to shop around and choose any provider you like. Thanks again!