03/31/2025 |
Billing & Accounts
How long does a refund take? 5-7 Business days, potentially longer depending on your bank. If for some reason we need to issue a refund of something to your card, here’s what will happen. You will receive an email confirmation almost immediately. Our bank and merchant processor will handle the refund, usually within 24 hours. YOUR bank then has to actually give it to you, which can take as long...
08/30/2022 |
Billing & Accounts
Do you offer trip interruption/travel insurance? Yes, we do. We offer two types of travel insurance through a third-party insurance provider: Standard Travel Protection and CFAR (Cancel for Any Reason). CFAR is an ADD-ON to Standard Travel Protection. That is, it includes all the protections of Standard Travel Protection, but ALSO, the an addiitonal cost (currently of 3.8%), you gain the ability to, as it says, also cancel for any...
08/30/2022 |
Billing & Accounts
Security deposits on our vacation homes are charges paid by the guests and held by us to cover any damages or other issues related to occupancy of one of our homes. Security deposits, when required, cover damage, and wear and tear or cleaning that are beyond the norm as solely determined by our local management companies in conjunction with our owners and management and is based on their years of...
